/* Pocket Director support — matches the site: dark ground, glass panels, one blue. */
:root {
  --bg:#0B0D12; --ink:#F2F5F9; --body:#9BA5B4; --muted:#6E7889;
  --accent:#7CC4FF; --accent2:#3E8BE0; --accent-soft:rgba(124,196,255,.12);
  --line:rgba(255,255,255,.12); --line-soft:rgba(255,255,255,.07);
  --glass:rgba(22,26,34,.62); --panel:rgba(255,255,255,.045);
  --rec:#FF453A; --ok:#4ADE80; --warn:#F5B84B;
}
* { box-sizing:border-box; }
html, body { margin:0; }
body {
  color:var(--ink); background:var(--bg);
  font-family:system-ui,-apple-system,'Segoe UI',Roboto,sans-serif; line-height:1.6;
  background-image:
    radial-gradient(110% 80% at 75% 8%, rgba(90,130,200,.14), transparent 55%),
    linear-gradient(170deg,#171B24 0%,#0C0E13 60%,#08090C 100%);
  background-attachment:fixed; min-height:100vh;
}
a { color:var(--accent); }
.page { max-width:760px; margin:0 auto; padding:28px 18px 70px; }
.page.wide { max-width:1080px; }
.top { display:flex; align-items:center; justify-content:space-between; gap:14px; margin-bottom:26px; flex-wrap:wrap; }
.brand { display:flex; align-items:center; gap:10px; color:var(--ink); text-decoration:none; font-weight:600; font-size:15.5px; }
.brand svg { width:32px; height:32px; }
.brand em { font-style:normal; color:var(--muted); font-weight:500; }
.top nav { display:flex; gap:14px; font-size:13.5px; }
.top nav a { color:var(--body); text-decoration:none; }
.top nav a:hover, .top nav a.on { color:var(--ink); }
h1 { font-size:26px; font-weight:700; letter-spacing:-.02em; margin:0 0 6px; line-height:1.2; }
h2 { font-size:17px; font-weight:600; margin:26px 0 10px; }
p { margin:0 0 12px; color:var(--body); font-size:14.5px; }
p.lead { color:var(--ink); font-size:15.5px; }
.card { background:var(--glass); border:1px solid var(--line); border-radius:16px; padding:20px 22px; margin:0 0 16px;
  -webkit-backdrop-filter:blur(18px); backdrop-filter:blur(18px); }
.card.soft { background:var(--panel); }
label { display:block; font-size:12.5px; font-weight:600; color:var(--body); margin:14px 0 5px; letter-spacing:.02em; }
label small { font-weight:400; color:var(--muted); }
input[type=text], input[type=email], input[type=password], select, textarea {
  width:100%; font:inherit; color:var(--ink); background:rgba(0,0,0,.28); border:1px solid var(--line);
  border-radius:10px; padding:10px 12px; outline:none; }
input:focus, select:focus, textarea:focus { border-color:var(--accent); box-shadow:0 0 0 3px var(--accent-soft); }
select { color-scheme:dark; }
select option { background:#161A22; }
textarea { min-height:150px; resize:vertical; }
input[type=file] { color:var(--body); font-size:13px; margin-top:4px; }
.row { display:grid; grid-template-columns:1fr 1fr; gap:0 16px; }
@media (max-width:560px) { .row { grid-template-columns:1fr; } }
.btn { display:inline-flex; align-items:center; justify-content:center; gap:8px; font:inherit; font-weight:600;
  font-size:14px; padding:11px 20px; border-radius:999px; cursor:pointer; text-decoration:none;
  border:1px solid var(--line); background:rgba(255,255,255,.08); color:var(--ink); }
.btn:hover { background:rgba(255,255,255,.14); }
.btn.pri { background:var(--accent); color:#0B1220; border-color:transparent; }
.btn.pri:hover { background:#9CD0FF; }
.btn.danger { border-color:rgba(255,69,58,.5); color:#FF8A80; background:transparent; }
.btn.sm { padding:7px 14px; font-size:12.5px; }
.actions { display:flex; gap:10px; align-items:center; flex-wrap:wrap; margin-top:18px; }
.note { font-size:12.5px; color:var(--muted); }
.err { background:rgba(255,69,58,.12); border:1px solid rgba(255,69,58,.4); color:#FFB4AE; border-radius:12px; padding:12px 16px; margin:0 0 16px; font-size:14px; }
.ok { background:rgba(74,222,128,.10); border:1px solid rgba(74,222,128,.35); color:#BFF3D2; border-radius:12px; padding:12px 16px; margin:0 0 16px; font-size:14px; }
.ref { font-family:ui-monospace,Menlo,Consolas,monospace; font-weight:700; letter-spacing:.04em; color:var(--ink); }
/* segmented choice: three pills, one lit */
.seg { display:flex; gap:8px; flex-wrap:wrap; }
.seg label { margin:0; position:relative; font-weight:500; color:var(--body); cursor:pointer; }
.seg input { position:absolute; opacity:0; width:1px; height:1px; }
.seg span { display:inline-block; font-size:13px; padding:8px 15px; border-radius:999px; border:1px solid var(--line); background:rgba(255,255,255,.05); transition:background .15s, color .15s; }
.seg label:hover span { background:rgba(255,255,255,.10); color:var(--ink); }
.seg input:checked + span { background:var(--accent); color:#0B1220; border-color:transparent; font-weight:600; }
.seg input:focus-visible + span { box-shadow:0 0 0 3px var(--accent-soft); }
.hp { position:absolute; left:-9999px; top:-9999px; opacity:0; height:0; overflow:hidden; }
/* other tickets from the same address */
.orow { display:grid; grid-template-columns:minmax(0,1fr) auto; gap:2px 12px; align-items:center; padding:9px 0; border-top:1px solid var(--line-soft); font-size:13.5px; }
.orow:first-of-type { border-top:0; }
.orow a { color:var(--ink); text-decoration:none; font-weight:600; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.orow a:hover { color:var(--accent); }
.orow > span { color:var(--muted); font-size:12px; grid-column:1; }
.orow .st { grid-column:2; grid-row:1 / span 2; }
/* thread */
.msg { border:1px solid var(--line-soft); border-radius:14px; padding:14px 16px; margin:0 0 12px; background:var(--panel); }
.msg.out { background:rgba(124,196,255,.08); border-color:rgba(124,196,255,.25); }
.msg.internal { background:rgba(245,184,75,.08); border-color:rgba(245,184,75,.3); }
.msg.draft { border-style:dashed; }
.msg .who { display:flex; justify-content:space-between; gap:10px; font-size:12.5px; color:var(--muted); margin-bottom:8px; flex-wrap:wrap; }
.msg .who b { color:var(--ink); font-weight:600; }
.msg .body { font-size:14.5px; color:var(--ink); word-wrap:break-word; overflow-wrap:anywhere; }
.att { display:flex; flex-wrap:wrap; gap:8px; margin-top:10px; }
.att a { font-size:12.5px; border:1px solid var(--line); border-radius:999px; padding:4px 11px; text-decoration:none; color:var(--ink); background:rgba(255,255,255,.06); }
.tag { display:inline-block; font-size:11px; letter-spacing:.06em; text-transform:uppercase; border-radius:999px; padding:2px 9px; background:rgba(255,255,255,.08); color:var(--body); }
.st { display:inline-block; font-size:11px; letter-spacing:.06em; text-transform:uppercase; border-radius:999px; padding:2px 9px; font-weight:600; }
.st-new { background:rgba(124,196,255,.18); color:var(--accent); }
.st-open { background:rgba(74,222,128,.15); color:var(--ok); }
.st-waiting { background:rgba(245,184,75,.15); color:var(--warn); }
.st-closed { background:rgba(255,255,255,.08); color:var(--muted); }
/* portal */
.tabs { display:flex; gap:6px; flex-wrap:wrap; margin:0 0 14px; }
.tabs a { font-size:12.5px; border:1px solid var(--line); border-radius:999px; padding:5px 12px; color:var(--body); text-decoration:none; }
.tabs a.on { background:var(--accent); color:#0B1220; border-color:transparent; font-weight:600; }
.tabs a b { font-weight:600; }
table.q { width:100%; border-collapse:collapse; font-size:13.5px; }
table.q th { text-align:left; font-size:11px; letter-spacing:.08em; text-transform:uppercase; color:var(--muted); padding:6px 10px; border-bottom:1px solid var(--line); }
table.q td { padding:10px; border-bottom:1px solid var(--line-soft); vertical-align:top; }
table.q tr:hover td { background:rgba(255,255,255,.03); }
table.q a.subj { color:var(--ink); text-decoration:none; font-weight:600; }
table.q .sub { color:var(--muted); font-size:12px; display:block; }
.split { display:grid; grid-template-columns:minmax(0,1fr) 300px; gap:18px; align-items:start; }
@media (max-width:820px) { .split { grid-template-columns:1fr; } }
.kv { font-size:13px; }
.kv div { display:flex; justify-content:space-between; gap:12px; padding:6px 0; border-bottom:1px solid var(--line-soft); }
.kv span { color:var(--muted); }
.kv b { font-weight:500; text-align:right; overflow-wrap:anywhere; }
.kv i { font-style:normal; color:var(--warn); }
.inline { display:inline; }